Long Term Care Ombudsman Program

2625 Zanker Road
San Jose, CA 95134
Monday through Friday: 9:00 a.m. to 5:00 p.m.
(408) 944-0567

Crisis Line: (800) 231-4024 After hours/weekends/holidays

Summary of services:

Ombudsmen are advocates for people living in nursing and residential care homes. We speak up for frail, elderly, chronically ill, isolated, or otherwise at-risk long term care residents. Our services include:

• Complaint investigation and advocacy for residents in nursing homes, residential care homes, and assisted living facilities.
• Receipt of and response to elder and dependent adult abuse reports for residents of nursing homes and other elderly adult residential facilities
• Witnessing of Advance Health Care Directives for residents of nursing homes
• Information for public regarding long term care facilities
• Pre-placement consultation for seniors and families about options for care
• LTCOP relies on trained and certified volunteers (over age 18) to deliver services to 11,500 residents of long term care facilities in Santa Clara County. The program is mandated by federal and state law. LTCOP does not recommend facilities for placement. By law, we can only suggest ways for you to make the best, most informed decision for yourself.

Who is eligible?

• Residents of long-term care facilities with primary focus on persons ages 60 and older
• Any individual senior or family member considering future placement in a long term care facility.

Is there a waiting list

• No.

Are there any fees?

• No client fees

What languages are spoken?

• English, Spanish, Japanese, Chinese (Mandarin and Cantonese), Tagalog, Punjab, Hindi, Farsi

What volunteer opportunities are available?

• Individuals (over 18 years of age) are eligible to become a certified Long Term Care Ombudsman after mandated 36-hour training.
• Office services (filing, data entry).