Case Manager II - FSP (2017-152)
Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status: Full Time
GENERAL NATURE OF POSITION: The case manager provides high level integrated case management and mental health treatment for older adults experiencing mental health crisis. Our team mission is “Whatever it takes” which is an attitude that is necessary for success. The purpose of case management is to link the client to access medical, educational, social, prevocational/vocational, rehabilitative or other needed community services for eligible individuals. The case manager provides individualized, competent, and ethical social services and rehabilitation to the clients participating in the program. The case manager works closely with peer/family mentors to assist each client in their recovery and successful management of chronic mental illness, substance use and other chronic disorders. The case manager works as a team developing close relationships with internal staff which includes the program manager, psychiatry, and team members in order to provide sound collaborative continuity of care. The case manager also on occasion, provides education and engagement activities to the community.
ESSENTIAL JOB FUNCTIONS:
• Collaboratively manages a caseload of up to 15 seriously mentally ill older adult clients with co-occurring disorders, e.g. mental health, substance use, gambling addiction, and chronic physical health problems.
• Coordinates services with the program manager psychiatrist, team members, primary care and specialist physicians, legal representatives/guardians, County Department of Behavioral Health (Mental Health and Drug and Alcohol) staff, and other community services/organizations to assure the individual’s access to services and the service delivery system in a timely manner.
• Assists clients with linkage/referral for issues re: transportation, obtaining housing, health care, and other required/necessary community supports as client needs change.
• Provides program mental health services to include: intake and continuing assessments, Individual/Group rehabilitation, treatment/transition plan development, crisis intervention services within program timelines.
• Strong clinical skills in bio-psychosocial assessment, crisis intervention, and supportive services.
• Develop and implement strength based, client centered services that are reviewed and evaluated each client meeting for relevance to the clients goals with the guidance of the interdisciplinary team.
• Maintains ongoing, effective communication with the program manager, clients, primary care provider, team members, and others involved in providing care.
• Ability to maintain professional boundaries with clients, family members, and the community.
• Conducts outreach activities to link clients to community services and provide the community with mental health education.
• Assists clients in completing applications for services, assistance, ID cards, etc.
• Connects clients with NAMI and other supportive organizations to assist the clients and their families. Collaborates with the subcontractors – NAMI, and ACT for Mental Health to assist clients in obtaining life, community and personal communication skills.
• Documents all activities according to program/agency/funder requirements and is accountable to follow program procedure, management directives, and meet time sensitive deadlines for clinical documentation.
• Comply with billing and documentation that meets MediCal and agency requirements and comply with data entry timelines.
• Participates in program audits.
• Participates in regularly scheduled and ongoing program/agency/funder meetings/trainings.
• Other responsibilities as assigned to support specific department/business needs
Required education and experience:
• Bachelor’s degree in counseling, social work, human services, nursing, or other relevant behavioral science and two years experience in the field with mental health or addiction specialist
• MFTI and ASW – continuing education, individual and group supervision provided
• Ability to work with diverse populations.
• Computer skills, Windows, Microsoft Office, Web-based applications, Unicare, etc.
• Strong oral and written communication skills.
• Experience in working with older adults.
• Culturally proficient communication skills.
• Experience with County Mental Health Rehab Option MediCal documentation preferred
• Experience working with Electronic Health Records preferred
• Ability to lift 25 pounds
• Valid California driver’s license and personal automobile
• Liability insurance according to agency requirements
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Job Code: 2017-152
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