Restorative Justice Center Division Director (2017-133)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
The Restorative Justice Center (RJC) is an innovative Charities of Santa Clara County (CCSCC) service hub designed to promote the self-sufficiency and life opportunities of mentally ill adults with ex-offender and other especially challenging backgrounds, including histories of addiction. A best practice center for restoring the health and economic opportunity of the region’s most at-risk adults, RJC aspires to combine direct services and advocacy to integrate our most disadvantaged residents into the community as fully productive adults, particularly those who have served time in the criminal justice system. RJC integrates services across CCSCC programs as well as the community-at-large to help the agency and county promote wellness and address poverty.
Based in CCSCC’s Behavioral Health Division, RJC manages a cluster of Santa Clara County Behavioral Health Services Division contracts to fund its work, including Criminal Justice, Inmate Services, and CalWorks. However, as comprehensive best practices center, it work throughout the agency, public systems and the community to better coordinate services and advocacy that improves the outcomes of our agency’s and the broader community’s most high needs, complex adult clients.

The RJC Division Director (DD) manages complex system of services and relationships including an approximately 10-person staff, touching several hundred clients and a network including restorative justice leaders from County Behavioral Health Services Division, Probation, Parole, Jails, Prisons, Public Assistance, Legal Services as well as third-party health care providers. The Director also collaborates with the Behavioral Health and other directors to promote integrated, whole person care for our most at-risk restorative justice clients.
A senior leader, the person in this position must have 10-15 years of successful, progressively responsible experience in a social service or health organization, including direct experience and high performance managing mental health services for multi-ethnic, urban populations, as well as a successful track record of innovative, systems change advocacy.

Strong people, program, project, budget, compliance and contract management in a large-scale government, corporate, nonprofit, social enterprise or hybrid organization focused on health is required.


1. Program Leadership and Development: Leads the Center and develops programs and services to respond to community needs in light of the agency’s strategic plan.
2. Program Performance: Must be able to motivate and manage team to meet program performance requirements, including productivity and documentation per Santa Clara County behavioral health requirements.
3. Contract Management: Oversee grants and contracts to ensure timely completion of promised deliverables and communication with funders. Design and adapt service delivery methods to meet regulatory, contractual obligations and client needs.
4. Compliance and Quality Assurance: Support the agency’s compliance and quality assurance functions by fostering a constructive culture of continuous improvement that holds staff accountable for meeting contract obligations, as well as adherence to polices and regulations.
5. Financial Management: Manage the division’s financials. Consult closely with the Fiscal Department on monthly revenues and expenses and managing the budget.
6. Budget: Effectively develop and manage an approximately $6 million annual budget on at least a break even basis.
7. Strong knowledge of County of Santa Clara Mental Health systems and processes (Children, Family, and Older Adult Services).
8. Healthcare Billing and Reimbursement: Firm understanding of and successful track record of earning productivity units in the mental or health systems, including knowledge of Medicare and MediCal billing.
9. Systems Change and Advocacy: Identifies systemic challenges to client success and leads advocacy as well as policy reform efforts to improve internal and external systems to help high needs clients achieve their potential.
10. Clinical Leadership: Because most clients will have varying levels of mental health challenge, a licensed clinician is preferred in this position.
11. Cross-Cultural Health and Whole Person Care: Must be adept in the health and wellness cultures of diverse ethnic groups as well as integrated services that support healing of the whole person and family.
12. Staff Management and Supervision: Use sound management practices to recruit, train, supervise and develop leadership and support staff, including following CCSCC human resource policies and procedures. Create and sustain a positive team culture in the division, including quick and constructive resolution of staff conflicts. Oversee program directors and support them in meeting their goals.llat
13. Collaboration: Effectively partner with the Behavioral Health and other program director to coordinate services and provide training to advance integrated, person-centered care.
14. Fund Development: Secure funding and manage funder relations to maintain and expand program services through grant applications as well as social finance, including fee-for-service and social enterprise opportunities.
15. Community Relations: Maintain and develop collaborative and professional relationships with funding agencies and service delivery partners, public agencies, and community groups. Represents the agency around issues in the division’s field of work in the community.
16. Strategic Planning: Lead strategic planning and evaluation effort for the division.
17. Mission: Promote the mission of Catholic Charities through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork, and excellence.
1. Collaborate closely with his/her supervisor, the COO, on issues of program strategy and performance.
2. Collaborate with other agency leaders on issues of fundraising, financial management, personnel and security. Attend regular agency and leadership meetings.
3. Must be able to motivate and manage team to meet program performance requirements, including productivity and documentation per Santa Clara County behavioral health requirements.

A college degree with a master’s or other graduate degree in a health, human services or management fields.

Required knowledge, skills, abilities & experience:

• A strong track record as a successful manager in complex, fast-changing, multistakeholder social programs serving diverse, vulnerable, high need clients
• Capacity to model and build a positive, motivating and mutually respectful team culture with staff working in high-stress client and program situations
• A track record of successful donor relations
• Ability to work independently while collaborating with a supervisor, providing timely, accurate, precise information and updates to identify and resolve challenges before they become crises
• Capacity to plan and manage a budget with multiple sources of revenue
• Experience managing social programs with government funding and compliance requirements
• Proficiency, hands-on experience and a demonstrated, successful track record with Santa Clara County Behavioral Health Division MediCal documentation, including the ability to effectively train, manage and coach teams to learn and execute documentation
• Outstanding oral and written communication skills
• Positive, proactive leadership style that inspires staff and creates constructive solutions to systems and program challenges
• Keen strategic sense, capable of working well at a broad systems as well as individual client level to advance the Center’s purpose and goals.
• Highly collaborative flexible team builder with a proven ability to lead a team toward a goal.
• Experience in managing multiple complex programs and budgets of at least $5 million.
• Deep experience managing complex stakeholder relations, including funders, government agency staff and community partners.
• Personal commitment to the expressed values and mission of Catholic Charities.
• Ten years of cumulative management experience in a diverse and complex organization.
• Strong leadership, teamwork and networking skills.
• Strong skills of listening, coaching, directing and empowering staff.
• Demonstrated skills and successful track in hiring, supervising, training, evaluating and developing staff.
• Ability to create an environment that is supportive of participation from people of diverse backgrounds.
• Ability to convey a vision and participate in planning for the agency, lead planning within the division and in the community.
• Demonstrated skills in resource development and budget management.
• Strong knowledge of the various government regulations and best practice standards governing health care services.
• Proficiency in electronic health record and client information systems.
• Proficiency in Microsoft Word, Excel, PowerPoint and Google Apps.

Physical Requirements:
• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.

Working Conditions:
Most work is done in a comfortable office environment.

Hours and other conditions:
This is an exempt position. Basic office hours are Monday through Friday, approximately 8:30 a.m. to 5:30 p.m. with evening and weekend workshops, meetings and on-call support typical of senior managers in healthcare settings.


Competitive salary commensurate with the level of experience required for the position. Generous benefit package, including retirement, health insurance, insurance, holidays, personal time and tuition reimbursement for job-related continuing education.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

TO APPLY: Please submit resume and cover letter to or via fax to 408-944-0276.

Contact Information:
Job Code: 2017-133

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