Program Manager (2017-115)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
The Program Manager position is funded under FIRST 5’s Learning Together Initiative. It will be the role of the Program Manager to manage, supervise, and have oversight of the Family Resource Center. The Program Manager will ensure quality programs, services and activities by managing, supervising, and provide oversight and leadership in the promotion, prevention and early intervention information, resources, and support to families with children prenatal through age 5 by Community Workers, volunteers, and staff of the FIRST 5 Family Resource Center.

1. Manage, supervise and oversee implementation of all Learning Together Initiative contract compliance tasks and responsibilities: budget management; invoicing; evaluation; staff hiring, training and supervision; support; volunteer management; program development, implementation, and oversight; collaborative/partnership development; community outreach/engagement; quarterly/annual contract status reporting, etc.

2. Work closely with FIRST 5, community partners, and volunteers to develop, coordinate, implement and supervise all FRC services and activities focusing on health, early literacy, and parent education.

3. Develop and oversee implementation of outreach and engagement strategies to inform the community of the long-term benefits to a child who experiences the following activities and support:
• Physical well-being and motor development
• Positive social and emotional development
• A love of and curiosity for learning
• Early Literacy and Oral Language Development
• Cognitive development and general knowledge

4. Lead, coordinate, and promote interagency collaboration and interface amongst community agencies; and leverages programs, services, activities and resources

5. Manage, supervise, and oversee the coordination, mentoring, and professional development of volunteers and FRC staff

6. Work closely with FIRST 5 to develop and oversee implementation of best practice models and strategies

7. Work closely with FIRST 5 to develop and oversee implementation of all program evaluation and assessment processes and tools, prepare and analyze the results of parent surveys and participate in other program needs assessment activities, as appropriate

8. Participates in the development of appropriate policies and procedures for the FRC site

9. Oversee and support program staff, volunteers and partners in the implementation and the delivery of all FRC services and activities

10. Provide clinical and program supervision to First 5 staff and other agency team members.

11. Maintain on-going data collection and reporting forms for all scheduled activities

12. Work closely with Volunteer Coordinator and FRC Coordinator to review and approve the submittal of required monthly data collection and report forms to ensure quality control

13. Serve as a core member FIRST 5 Family Resource Center(s) administrative, program planning and on-site support team, and as a representative to regional committees and community agencies; and performs all other related duties, as appropriate

14. Work weekends and evenings, as appropriate, to coordinate, provide and assist in implementation of services and activities for families during non-traditional hours

15. Provide resource and referral for parents/caregivers and collaborative partners to FIRST 5 System of Care services

16. Attend Catholic Charities of Santa Clara County trainings, meetings, and events as required

17. Complete all other duties as assigned

Three years of job-related management experience with demonstrated competence in early childhood, family support, and school readiness programs and services; knowledge of culturally diverse populations and their needs; knowledge of community agencies

Minimum LMFT, LCSW, PsyD, PHD from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience; training and competence in Early Care and Education, strongly preferred

• Read, write, speak and understand the English language; usage, grammar, spelling, vocabulary and punctuation
• Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds
• Knowledgeable about local community resources
• Ability to establish and maintain personal and programmatic boundaries while providing supportive services
• Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms
• Experience in working with culturally diverse communities and families
• Demonstrate good writing and organizational skill
• Maintain a professional, confidential work environment
• Knowledge of child development and behavior
• Ability to plan, organize, prioritize and multi-task
• Serve effectively as a member of a team internally and externally
• Communicate effectively verbally and in writing
• Serve closely with community members from diverse ethnic, social and economic backgrounds, with the ability to be culturally sensitive and appropriate
• Be flexible, proactive, adaptable and able to work in a fast-paced, changing environment
• Be professional, trustworthy, respectful of others, and display a positive attitude
• Modern office methods and practices, including filing systems, business, correspondence, presentations and report writing
• Knowledge of the internet, computer programs, e.g., Microsoft Word, Outlook, Power Point, Excel, etc.

• Fast paced, diverse and dynamic environment
• The service is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis
• Able to deal with stressful situations
• Must be able to work a flexible schedule, which include day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
• Able to travel between sites and to offsite events throughout the county, as appropriate

• PsyD, Phd, LCSW, LMFT, or MFTI or current registration as an ASW with the CA Board of Behavioral Sciences.
• Must possess a valid California Driver’s license, reliable transportation and current auto insurance


• Must be at least 18 years of age
• Must be a U.S. citizen or lawful permanent resident
• Clearance of fingerprint background check
• Must have valid TB screening
• Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus
• Excellent oral and written English skills

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Contact Information:
Job Code: 2017-115

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