Program Manager (2017-115)
Company: Catholic Charities of Santa Clara County
Status: Full Time
The Program Manager position is funded under FIRST 5s Learning Together Initiative. It will be the role of the Program Manager to manage, supervise, and have oversight of the Family Resource Center. The Program Manager will ensure quality programs, services and activities by managing, supervising, and provide oversight and leadership in the promotion, prevention and early intervention information, resources, and support to families with children prenatal through age 5 by Community Workers, volunteers, and staff of the FIRST 5 Family Resource Center.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Manage, supervise and oversee implementation of all Learning Together Initiative contract compliance tasks and responsibilities: budget management; invoicing; evaluation; staff hiring, training and supervision; support; volunteer management; program development, implementation, and oversight; collaborative/partnership development; community outreach/engagement; quarterly/annual contract status reporting, etc.
2. Work closely with FIRST 5, community partners, and volunteers to develop, coordinate, implement and supervise all FRC services and activities focusing on health, early literacy, and parent education.
3. Develop and oversee implementation of outreach and engagement strategies to inform the community of the long-term benefits to a child who experiences the following activities and support:
Physical well-being and motor development
Positive social and emotional development
A love of and curiosity for learning
Early Literacy and Oral Language Development
Cognitive development and general knowledge
4. Lead, coordinate, and promote interagency collaboration and interface amongst community agencies; and leverages programs, services, activities and resources
5. Manage, supervise, and oversee the coordination, mentoring, and professional development of volunteers and FRC staff
6. Work closely with FIRST 5 to develop and oversee implementation of best practice models and strategies
7. Work closely with FIRST 5 to develop and oversee implementation of all program evaluation and assessment processes and tools, prepare and analyze the results of parent surveys and participate in other program needs assessment activities, as appropriate
8. Participates in the development of appropriate policies and procedures for the FRC site
9. Oversee and support program staff, volunteers and partners in the implementation and the delivery of all FRC services and activities
10. Provide clinical and program supervision to First 5 staff and other agency team members.
11. Maintain on-going data collection and reporting forms for all scheduled activities
12. Work closely with Volunteer Coordinator and FRC Coordinator to review and approve the submittal of required monthly data collection and report forms to ensure quality control
13. Serve as a core member FIRST 5 Family Resource Center(s) administrative, program planning and on-site support team, and as a representative to regional committees and community agencies; and performs all other related duties, as appropriate
14. Work weekends and evenings, as appropriate, to coordinate, provide and assist in implementation of services and activities for families during non-traditional hours
15. Provide resource and referral for parents/caregivers and collaborative partners to FIRST 5 System of Care services
16. Attend Catholic Charities of Santa Clara County trainings, meetings, and events as required
17. Complete all other duties as assigned
Three years of job-related management experience with demonstrated competence in early childhood, family support, and school readiness programs and services; knowledge of culturally diverse populations and their needs; knowledge of community agencies
Minimum LMFT, LCSW, PsyD, PHD from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience; training and competence in Early Care and Education, strongly preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Read, write, speak and understand the English language; usage, grammar, spelling, vocabulary and punctuation
Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds
Knowledgeable about local community resources
Ability to establish and maintain personal and programmatic boundaries while providing supportive services
Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms
Experience in working with culturally diverse communities and families
Demonstrate good writing and organizational skill
Maintain a professional, confidential work environment
Knowledge of child development and behavior
Ability to plan, organize, prioritize and multi-task
Serve effectively as a member of a team internally and externally
Communicate effectively verbally and in writing
Serve closely with community members from diverse ethnic, social and economic backgrounds, with the ability to be culturally sensitive and appropriate
Be flexible, proactive, adaptable and able to work in a fast-paced, changing environment
Be professional, trustworthy, respectful of others, and display a positive attitude
Modern office methods and practices, including filing systems, business, correspondence, presentations and report writing
Knowledge of the internet, computer programs, e.g., Microsoft Word, Outlook, Power Point, Excel, etc.
PHYSICAL, EMOTIONAL, AND INTELLECTUAL REQUIREMENTS:
Fast paced, diverse and dynamic environment
The service is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
Must be able to report to service site on a regular and reliable basis
Able to deal with stressful situations
Must be able to work a flexible schedule, which include day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
Able to travel between sites and to offsite events throughout the county, as appropriate
LICENSES, CERTIFICATIONS, REGISTRATIONS:
PsyD, Phd, LCSW, LMFT, or MFTI or current registration as an ASW with the CA Board of Behavioral Sciences.
Must possess a valid California Drivers license, reliable transportation and current auto insurance
Must be at least 18 years of age
Must be a U.S. citizen or lawful permanent resident
Clearance of fingerprint background check
Must have valid TB screening
Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus
Excellent oral and written English skills
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agencys operations, responsibilities may be modified at any time.
Job Code: 2017-115
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