Program Supervisor - DRS (2017-98)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:

Celebrating more than 60 years, Catholic Charities of Santa Clara County (CCSCC) creates pathways of hope and opportunity for disadvantaged people of all backgrounds in our region. CCSCC is the disaster response arm of the Diocese with responsibility for Long-Term Recovery Case Management Services for the County of Santa Clara, including San Jose. Catholic Charities is assisting survivors of the San Jose Coyote Creek Flood find temporary or permanent affordable housing and assisting with unmet needs. The DRS program is overseen by the agency CEO, and managed by the Disaster Recovery Services Director.

The Program Supervisor is a lead in the program and provides disaster case management, support, and supervision of disaster case managers. The Disaster Recovery Services Program Supervisor provides direct services to DRS clients under the direction of the Disaster Recovery Services Director. The DRS program supervisor’s specific role is to serve survivors of the Winter 2017 Coyote Creek Flood in San Jose, as well as residents impacted by future natural or human-made calamities in our region, to advance their long-term wellness, and improve quality of life. In addition to carrying a small case load, the program supervisor will provide direct supervision to a team of 3-4 disaster case managers and ensure quality and timely services. This position is responsible for service documentation and maintaining program compliance in accordance with agency and funder requirements.
The program supervisor provides and assists with evidence based disaster case management practices. The DRS program supervisor will plan, coordinate, organize, monitor, and provide leadership in the disaster recovery program. In addition, the DRS program supervisor will conduct disaster case management trainings and assist in coordination with the volunteer program.
• Provide disaster case management supervision to staff as assigned.
• Provide disaster case management and full-time direct services to a shifting caseload of disaster survivors.
• Design and lead in disaster case management trainings and presentations to staff and/or community partners.
• Create an initial assessment and resulting DRS plan for each survivor with goals and a clear timeframe for each client to rebuild his/her life after the disaster
• Is the lead supervisor in the absence of the director.
• Participate and lead in outreach and engagement activities for recovery in the community following a disaster.
• Reviews and monitors case notes and case file documentation.
• Assists in the development of the DRS program’s policies and procedures.
• Assists with volunteer and internship inquires and program needs assessments.
• Responsible for client assessments and case management plans.
• Assists the director with timely completion of staffs’ documentation and billing requirements.
• Assists and leads, in collaboration with the director, in timely completion of program’s reports and communication with our funders and/or other community partners.
• Maintains and assigns caseloads to assist clients in developing a self-sufficiency plan.
• Ensures that clients are connected to appropriate referrals when needed. Helps clients in completing applications for services, community benefits, assistance, ID cards, providing all necessary paperwork in accordance policies and procedures.
• Assists clients in advocating for their needs, assisting them with navigating various bureaucracies to receive support.
• Assists clients in obtaining basic services, including housing, transportation, clothing, food, healthcare, financial assistance, and other community support through our agency and/or elsewhere as needed to maximize their successful achievement of their DRS plan goals.
• Effectively coordinate DRS supportive services to promote continuous client recovery.
• If requested, participate in agency, divisional or departmental, after-hours call rotation list to respond to client or general community emergencies.
• Consistently meet productivity and other performance targets.
• Develop materials and provide evidence based workshops for clients regarding disaster case management practices to increase client self-sufficiency
• Conduct outreach activities to those whom are difficult to engage and/or re-engage such as undocumented individuals to promote successful disaster recovery to all who are in need.
• Provide information and resources to the community that are culturally, linguistically, and developmentally appropriate for the region being served.
• Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities, and resources.
• Records services in the agency Electronic Health Record (EHR) system, Awards, and maintains client files and completes timely, accurate documentation in a timely manner, including intake, progress and periodic reports on a schedule to be determined
• Performs related work, and other duties as required.

Required Education and Experience:
• BA or BS from an accredited educational institution with major course work in social services, public administration, psychology, health sciences, or a related field.
• At least 2 years of management and supervision experience.
• At least 3 years of case management experience or job related experience.
• Comfort and experience working with low-income individuals.
• Excellent multicultural experience and ability to work well with a diverse population.
• Experience monitoring case files in compliance with audit and funder requirements.
• At least three years of experience providing direct social and/or behavioral health services to traumatized individuals and/or in disaster relief and recovery situations in the US or abroad.
• Ability to lead and organize team trainings on Disaster Case Management and/or other trainings as needed.
• Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.
• Provide mobile, community-based services as needed to promote client accessibility
• A leadership style characterized by empathy, compassion, accountability, effectiveness, efficiency and innovation to maximize social impact.
• Exceptional organizational, problem-solving and time management skills.
• Outstanding oral and written communications skills, including English fluency as well as strong public presentation skills.
• Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with a high level of reliability.
• Ability to build and retain quality relationships with staff and maintain a strong team culture.
• A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations.
• A proven commitment to continuous quality improvement, including an openness to constructive feedback
• Knowledge of and networks with local social services and related resource providers to assist DRS clients in a timely and high quality fashion.
• Comfort working in fast paced work environments and rapidly changing community contexts, creatively using limited resources to help clients improve their lives.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.
• Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite) as well as comfort with using cloud computing applications, electronic health records, as well as learning new technology tools quickly
Other Qualifications:
• Must be at least 18 years of age.
• Must be a U.S citizen or lawful permanent resident.
• Clearance of fingerprint background check.
• Must have a valid TB (Tuberculosis) screening.
• Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus, but not required.
• Ability to sit for long periods.
• Ability to lift 25 pounds.
• Valid California driver’s license and personal automobile.
• Automobile liability insurance according to agency requirements.
• Must be able to pass agency’s background checks.
HOURS: Full-time hours based on client and partner availability that may require weekend and weeknight hours

TRAVEL: San Jose/South Bay Area

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities of Santa Clara County is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Contact Information:
Job Code: 2017-98

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