Program Coordinator (2017-64)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
The Program Coordinator position is funded under the Family Resource Center Initiative (FRCI) through FIRST 5 Santa Clara County. The Family Resource Center (FRC) will provide a continuum of programs, services and activities from prevention to early intervention. The Program Coordinator will coordinate, plan, organize, deliver and lead outreach activities/services in the provision of promotion, prevention and early intervention information, resources, and support to families with children prenatal through age 5 through a range of activities focused on school readiness, health, and early literacy. It will also be the role of the Program Coordinator to support, and mentor the work of Associate Community Workers (ACW) and Child Advocate Project providers (CAP) and other volunteers to ensure quality programs, services and activities are offered in the FRC. In addition, the Program Coordinator will take lead on managing, coordinating, recruiting and processing the FRC Volunteer program that will support the efforts & vision of the FRC.

1. Develop, oversee, and coordinate the implementation of all FRC services and activities focusing on health, early literacy, such as, but not limited to:

• The building blocks of school readiness
• The value of early screening and assessment
• The importance of health as well as how to access health care
• The importance of immunizations, baby well-checks, and oral health checks
• Preventive and early health care practices
• Developmentally appropriate, child-focused activities for their children and family members
• 6 Early Childhood Developmental Assets
• New Parent Kit
• Pediatrician Packet
• Follow up to SEEDS program activities provided at FRC
• SEEDS Coaching Sessions and Family Childcare Provider Program
• Referral and recruitment to the nearest FRC where they can access more information and participate in family learning activities
• Referral to 211 to access services other than early childhood

2. Provide outreach, engagement and education activities for diverse families and community members in identified zip codes

3. Partner with other organizations, agencies and entities (i.e., faith-based, schools, parent groups) to increase the capacity and knowledge of the entire community on the importance of the first 5 years

4. Provide information and resources in their community that are culturally, linguistically, and developmentally appropriate

5. Deliver information and resources to locations within the targeted zip codes that families with young children are known to frequent (i.e., early care and education facilities, community centers, and neighborhoods), as appropriate

6. Assist parents and caregivers in identifying gaps, barriers, and/or issues that interfere with children’s healthy development and readiness to learn, communicating this with Family Resource Center staff

7. Inform the community partners and the FIRST 5 Commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families are experiencing in accessing resources, information and services within the focus areas

8. Inform the community of the long-term benefits to a child who experiences the following activities and support:

• Physical well-being and motor development
• Positive social and emotional development
• A love of and curiosity for learning
• Early Literacy and Oral Language Development
• Cognitive development and general knowledge

9. Promote interagency collaboration and interface amongst community agencies; and leverages programs, services, activities and resources

10. Work closely with FIRST 5 and FRC staff to develop program evaluation and assessment processes and tools; prepare and analyze the results of parent surveys, and participate in other program needs assessment activities, as appropriate

11. Participate in the development of appropriate policies and procedures for the FRC

12. Schedule, coordinate and facilitate monthly or quarterly Volunteer meetings and trainings as appropriate to oversee and support ACW, CAP provider and volunteers in the implementation and the delivery of all FRC services and activities

13. Supervise and mentor the ACW, CAP provider and volunteers; schedule and meet with volunteers regularly, with FRC staff and leadership team to discuss successes and challenges.

14. Meet regularly with FRC staff and leadership team to identify gaps in services and needs of families; and develop strategies to address identified needs through volunteer placement and support.

15. Develop, oversee, and maintain volunteer database and file management process following Catholic Charities Volunteer Management Policies and Procedures.

16. Maintain on-going data collection and reporting forms for all scheduled activities; submit required data collection on assigned database and submit report forms each month to Program Manager as necessary

17. Promote interagency collaboration and interface amongst community agencies; and leverage programs, services, activities and resources, particularly on volunteer management and coordination.

18. Attend Catholic Charities of Santa Clara County trainings, meetings, and events as required

19. Complete all other duties as assigned

Bachelor's degree from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience. Training and competence in Early Care and Education is a plus;
Two to four years of job-related experience with demonstrated competence in early childhood, family support, volunteer management, and school readiness programs and services; experience and ability to work with diverse work groups and serve families with diverse economic, social and cultural backgrounds.

• Effective reading, writing, and presentation skills
• Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds with the ability to be culturally sensitive and appropriate
• Effective communication skills
• Knowledgeable about local community resources
• Ability to establish and maintain personal and programmatic boundaries while providing supportive services
• Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms
• Demonstrate organizational skills
• Maintain a professional, confidential work environment
• Knowledge of child development and behavior
• Ability to plan, organize, prioritize and multi-task
• Work well as a member of a team both internally and externally
• Flexible, proactive, adaptable and able to work in a fast-paced, changing environment
• Professional, trustworthy, respectful of others, and display a positive attitude.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations and report writing
• Knowledge of the internet, computer programs, e.g., Microsoft Word, Outlook, Power Point, Excel, etc.

• Work effectively in a fast paced, diverse and dynamic environment
• Ability to set up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis
• Able to deal with stressful situations
• Must be able to work a flexible schedule, which includes day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
• Able to travel between sites and to offsite events throughout the county, as appropriate

• Must possess a valid California Driver’s license, reliable transportation and current auto insurance


• Must be at least 18 years of age
• Must be a U.S. citizen or lawful permanent resident
• Clearance of fingerprint background check
• Must have valid TB screening
• Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus

Contact Information:
Job Code: 2017-64

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