FRC Supervisor (2017-57)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
The Family Resource Center Supervisor position is funded under the Family Resource Center Initiative. The Family Resource Center (FRC) will provide a continuum of programs, services and activities from prevention to early intervention. The FRC Supervisor will plan, coordinate, organize, monitor, and provide leadership in the FRC in the provision of promotion, prevention and early intervention information, resources, and support to families with children under the age of 6 through a range of programs focused on school readiness, health, and early literacy. It will support, and mentor the work of Community Workers and Program Coordinators to ensure quality programs, services and activities are offered in the FRC. In addition, the FRC Supervisor will manage and coordinate a volunteer program (Associate Community Workers, Gen2Gen, and community volunteers) that will support the efforts & vision of the FRC.
1. Develop, plan, coordinate and oversee the implementation of all FRC services, and activities focusing on health, school readiness, positive parenting, such as, but not limited to:

• Positive Parenting information and practices
• The building blocks of school readiness
• Developmentally appropriate, child-focused activities for children and family members
• 6 Early Childhood Developmental Assets
• New Parent Kit
• The value of early screening and assessment
• Pediatrician Packet
• The importance of health as well as how to access health care
• The importance of immunizations, baby well-checks, and oral health checks
• Preventive and early health care practices
• Referral and recruitment to the nearest FRC where families can access more information and participate in family learning activities
• Referral to 211 to access services other than early childhood

2. Provide outreach, engagement and education activities for diverse families and community members in identified zip codes. Deliver information and resources to locations within the targeted zip codes that families with young children are known to frequent (i.e., early care and education facilities, community centers, and neighborhoods), as appropriate.

3. Partner with other organizations, agencies and entities (i.e., faith-based, schools, parent groups) to increase the capacity and knowledge of the entire community on the importance of the first 5 years.

4. Inform the community of the long-term benefits to a child who experiences the following activities and support:
• Physical well-being and motor development
• Positive social and emotional development
• A love of and curiosity for learning
• Early Literacy and Oral Language Development
• Cognitive development and general knowledge

5. Work closely with FIRST 5 and FRC staff to develop program evaluation and assessment processes and tools; prepare and analyze the results of parent surveys, focus groups and participate in other program needs assessment activities, as appropriate.

6. Inform the community partners and the FIRST 5 Commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families are experiencing in accessing resources, information and services within the focus areas

7. Promote interagency collaboration and interface amongst community agencies; and leverages programs, services, activities and resources.

8. Participate in the development of appropriate policies and procedures for the FRC and the Children, Youth, Family Development division as required.

9. Work closely with Program Manager to oversee and support program staff, volunteers and partners in the implementation and the delivery of all FRC services and activities.

10. Assist FRC staff to engage and provide training, support, coaching, and technical assistance to licensed family child care providers through the SEEDS Family Child Care Provider program and the FRC. Collaborate with the family child care providers to engage the families and children they serve to access FRC programs and services.

11. Participate in Medi-Cal Administrative Activities (MAA) tasks, and complete and submit appropriate reports.

12. Schedule and coordinate monthly/ quarterly Volunteer meetings and trainings as appropriate.

13. Supervise and mentor the Community Workers and Program Coordinators, as well as, Associate Community Workers, Gen2Gen, and community volunteers in the efforts to enrich and support West San Jose CA community.

14. Maintain on-going data collection and reporting forms for all scheduled activities. Submit required data collection and report forms to Program Manager as needed.

15. Manage and coordinate a volunteer program of volunteers to include: recruitment, screening, selection, orientation, training, placement, and supervision, mentoring and recognition; and participation in the development of appropriate volunteer management policies and procedures.

16. Develop and maintain a supportive volunteer environment and strategies with leadership team, partners, FRC staff to motivate, mentor, retain, and recognize volunteers.

17. Schedule and meet with volunteers regularly, with FRC staff and leadership team to discuss successes and challenges.

18. Develop, oversee, and maintain volunteer database and file management process following Catholic Charities Volunteer Management Policies and Procedures.

19. Meet regularly with FRC staff and leadership team to identify gaps in services and needs of families; and develop strategies to address identified needs through volunteer placement and support.

20. Promote interagency collaboration and interface amongst community agencies; and leverage programs, services, activities and resources, particularly on volunteer management and coordination.

21. Work weekends and evenings, as appropriate, to coordinate, provide and assist in implementation of services and activities for families during non-traditional hours.

22. Attend Catholic Charities of Santa Clara County trainings, meetings, and events as required.

23. Complete all other duties as assigned.

Bachelor's degree from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience. Training and competence in Early Care and Education is a plus;
Two to four years of job-related experience with demonstrated competence in early childhood, family support, management, and school readiness programs and services; knowledge of culturally diverse populations and their needs; knowledge of community agencies

• Effective reading, writing, and presentation skills
• Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds with the ability to be culturally sensitive and appropriate
• Effective communication skills
• Knowledgeable about local community resources
• Ability to establish and maintain personal and programmatic boundaries while providing supportive services
• Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms
• Demonstrate organizational skills
• Maintain a professional, confidential work environment
• Knowledge of child development and behavior
• Ability to plan, organize, prioritize and multi-task
• Work well as a member of a team both internally and externally
• Flexible, proactive, adaptable and able to work in a fast-paced, changing environment
• Professional, trustworthy, respectful of others, and display a positive attitude.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations and report writing
• Knowledge of the internet, computer programs, e.g., Microsoft Word, Outlook, Power Point, Excel, etc.

• Work effectively in a fast paced, diverse and dynamic environment
• Ability to set up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis
• Must be able to work a flexible schedule, which includes day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
• Able to travel between sites and to offsite events throughout the county, as appropriate

• Must possess a valid California Driver’s license, reliable transportation and current auto insurance


• Must be at least 18 years of age
• Must be a U.S. citizen or lawful permanent resident
• Clearance of fingerprint background check
• Must have valid TB screening
• Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Contact Information:
Job Code: 2017-57
E-mail: jobs

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