Case Manager (2017-56) Bilingual Mandarin

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
GENERAL NATURE OF POSITION: Provides case management/brokerage integrated mental health treatment for older adults to access medical, educational, social, prevocational/vocational, rehabilitative or other needed community services for eligible individuals. Provides basic social services and rehabilitation of the individual clients participating in the program. Works with peer/family mentors to assist the clients in their recovery and management of chronic mental illness, substance use and other chronic disorders. Does outreach, education and engagement activities to the community.

• Manages a caseload of up to 23 mentally ill older adult clients with co-occurring disorders, e.g. mental health, substance use, gambling addiction, and chronic physical health problems.
• Coordinates services with psychiatrist, team members, primary care and specialist physicians, legal representatives/guardians, County Department of Behavioral Health (Mental Health and Drug and Alcohol) staff, and other community services/organizations to assure the individual’s access to services and the service delivery system.
• Assists clients with linkage/referral for issues re: transportation, obtaining housing, health care, and other required/necessary community supports.
• Provides program mental health services to include: intake and continuing assessments, Individual/Group rehabilitation, treatment/transition plan development, crisis intervention services.
• Conducts outreach activities to identify potential clients in community locations, e.g. churches, senior centers, community gathering locations.
• Assists clients in completing applications for services, assistance, ID cards, etc.
• Connects clients with NAMI and other supportive organizations to assist the clients and their families.
• Collaborates with the subcontractors – NAMI, and ACT for Mental Health to assist clients in obtaining life, community and personal communication skills.
• Documents all activities according to program/agency/funder requirements.
• Participates in program audits.
• Participates in program/agency/funder meetings/trainings.
• Other responsibilities as assigned to support specific department/business needs


Required education and experience:
• Bachelor’s degree in nursing, social work, human services, counseling or other behavioral science and two years experience in the field with mental health and or addicted individuals.
• Ability to work with diverse populations.
• Computer skills, Windows, Microsoft Office, Web-based applications, Unicare, etc.
• Fluency in writing, reading, and speaking Mandarin
• Good oral and written English skills.
• Experience in working with older adults.
• Culturally proficient communication skills.
• Experience with County Mental Health Rehab Option MediCal documentation preferred
• Experience working with Electronic Health Records preferred

Physical Requirements:
• Ability to lift 25 pounds

• Valid California driver’s license and personal automobile
• Liability insurance according to agency requirements

Contact Information:
Job Code: 2017-56

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