Division Director (2017-51)

Company: Catholic Charities of Santa Clara County
Status: Full Time
Close Date:

Job Description:
The Behavioral Health Division Director (DD) directs agency programs in the Behavioral Health Division (BHD), including the children, families, older adults and other future programs.
The Division Director (DD) manages a large-scale, complex, dynamic, multi-million dollar health program with an 60-person staff, including program specialists, social workers, therapists and others providing services to diverse low-income children, adults, and elders with various health and social support challenges.

The person in this position must have at least 8 years of successful, progressively responsible experience in a social service or health organization, including experience managing providers serving multi-ethnic, urban populations.
The candidate also must have a proven track record of strong people, program, project, budget, compliance and contract management in a large-scale government, corporate, nonprofit, social enterprise or hybrid organization focused on health and human services.

The successful candidate must have experience qualifying them to support the agency’s Restorative Justice Center, which leads and coordinates services to adult ex-offenders. Senior program leaders, DDs are expected to develop and lead CCSCC divisions that are models of management and program excellence.


1. Program Leadership and Development: Leads the division and develops programs and services to respond to community needs in light of the agency’s strategic plan.
2. Staff Management and Supervision: Use sound management practices to recruit, train, supervise and develop leadership and support staff, including following CCSCC human resource policies and procedures. Create and sustain a positive team culture in the division, including quick and constructive resolution of staff conflicts. Oversee program directors and support them in meeting their goals.
3. Contract Management: Oversee grants and contracts to ensure timely completion of promised deliverables and communication with funders. Design and adapt service delivery methods to meet regulatory, contractual obligations and client needs.
4. Compliance and Quality Assurance: In collaboration with the compliance and quality assurance departments, manage programs and staff to create a constructive culture that assures that BHD staff can meet contract requirements.
5. Financial Management: Manage the division’s financials. Consult closely with the Fiscal Department on monthly revenues and expenses and managing the budget.
6. Budget: Effectively develop and manage an approximately $6 million annual budget on at least a break even basis.
7. Strong knowledge of County of Santa Clara Mental Health and other public funder systems and processes (e.g. Children, Family, and Older Adult Services).
8. Healthcare Billing and Reimbursement: Firm understanding of and successful track record of earning productivity units in the mental or health systems, including knowledge of Medicare and MediCal billing.
9. Integrated Services and Whole Person Care: Must be comfortable working in multidisciplinary and multiethnic settings, integrating and adapting services to meet the needs of the whole person, while fulfilling contract requirements.
10. Restorative Justice Center (RJC): As requested, support and collaborate with the Director of CCSCC’s RJC, as well as other division leaders, to advance the success of clients and their families involved with the criminal justice system.
11. Fund Development: Secure funding and manage funder relations to maintain and expand program services through grant applications as well as social finance, including fee-for-service and social enterprise opportunities.
12. Community Relations: Maintain and develop collaborative and professional relationships with funding agencies and service delivery partners, public agencies, and community groups. Represents the agency around issues in the division’s field of work in the community.
13. Strategic Planning: Lead strategic planning and evaluation effort for the division.
14. Advocacy: Engage in convening and policy advocacy on behalf of the agency’s clients and services.
15. Mission: Promote the mission of Catholic Charities through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork, and excellence.
1. Meet regularly with the COO and collaborate with other program leaders, Division Directors and the Executive Team as needed.
2. Attend regular agency and leadership meetings.


Education: A college degree is required in a health, social work or a related field is required with a Master’s or other graduate degree related field is preferred.

Required knowledge, skills, abilities & experience:

• Outstanding oral and written communication skills.
• Positive, proactive leadership style that inspires staff and creates constructive solutions to systems and program challenges.
• Highly collaborative flexible team builder with a proven ability to lead a team toward a goal.
• Experience in managing multiple complex programs and budgets of at least $5 million.
• Deep experience managing complex stakeholder relations, including funders, Santa Clara government and other public agency staff as well as community partners.
• Personal commitment to the expressed values and mission of Catholic Charities.
• Eight years of cumulative management experience in a diverse and complex organization.
• Strong leadership, teamwork and networking skills.
• Strong skills of listening, coaching, directing and empowering staff.
• Demonstrated skills and successful track in hiring, supervising, training, evaluating and developing staff.
• Ability to create an environment that is supportive of participation from people of diverse backgrounds.
• Ability to convey a vision and participate in planning for the agency, lead planning within the division and in the community.
• Demonstrated skills in resource development and budget management.
• Strong knowledge of the various government regulations and best practice standards governing health and/or human services.
• Proficiency in electronic health record and client information systems.
• Proficiency in Microsoft Word, Excel, PowerPoint and Google Apps.
Physical Requirements:
• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.

Working Conditions:
Most work is done in a comfortable office environment.

Hours and other conditions:
This is an exempt position. Basic office hours are Monday through Friday, approximately 8:30 a.m. to 5:30 p.m. with evening and weekend workshops, meetings and on-call support typical of senior managers in healthcare settings.


Competitive salary commensurate with the level of experience required for the position. Generous benefit package, including retirement, health insurance, insurance, holidays, personal time and tuition reimbursement for job-related continuing education.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Contact Information:
Job Code: 2017-51
E-mail: jobs
Website: http://www.catholiccharitiesscc.org

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