Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
General reception duties including receiving, screening and directing visitors, answering telephone calls and routing calls appropriately provide information about CCSCC and/or alternate resources. Provides clerical support as needed. This is a temporary position, substituting for the front desk personnel as needed. Hours will be assigned as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
A high degree of professionalism is required of the front lobby receptionist since this position represents Catholic Charities to clients, corporate sponsors and the community at large. Attendance and punctuality are conditions of employment in this position. Bilingual Spanish/English skills required.
65% Customer Service and Telephone Skills: Receptionist duties include greeting clients, providing customer service, switchboard/answering telephones/demonstrating professional telephone etiquette, routing calls correctly, taking complete messages. Provides initial intake services for Immigration Department. Will also collect receivables as required. Will also oversee meeting sign-ins.
10% Computer Skills: Data entry of Applications for Employment, resumes and other information on a daily basis as received to ensure timely processing into the database. May use a variety of word processing functions.
SUMMARY OF OTHER JOB DUTIES:
15% General Office Skills: Use copy, fax and other office equipment. Complete other errands/projects as requested.
10% Mail Handling/Filing: Distribute mail, file office documents, demonstrating correct procedures and filing rules.
Education: High school diploma or GED.
Experience: Two years previous experience handling a front desk, heavy telephones, working with the public and acting as a resource to clients and internal customers in a bilingual setting (English/Spanish) required.
Required knowledge, skills & abilities:
Demonstrated superior time management skills.
Able to multi-task; uses good judgment and decision-making.
Provides outstanding telephone/switchboard skills and will not use Speaker Phone feature out of respect for client privacy/confidentiality.
Excellent customer service and communications: energetic, friendly, flexible, dependable.
Combination of sensitivity and firmness in dealing with a wide range of clients and demands; ensure client confidentiality in all cases.
Able to follow directions.
Team player who contributes to the overall success of the front lobby mission through positive interactions with the front lobby team while serving the mission of CCSCC.
Productive in completing data entry in a prompt and timely manner.
Proactive in implementing continuous improvements to front lobby operations.
Lifting up to 20 lbs.
Excellent attendance and punctuality are a requirement of the position.
Customer driven environment; frequent interruptions.
Hours and other conditions:
This is a temporary position, substituting for the front desk personnel as needed. Hours will be assigned as needed.
TO APPLY: Please submit resume to firstname.lastname@example.org or via fax to 408-944-0276 attn: TM
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.
Job Code: 2013-32
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